Shipping policy

Domestic Shipping (Japan)

■ Shipping Fee
Free shipping

■ Shipping Schedule
Orders are typically shipped within 3 business days after confirmation.

If shipment is delayed due to production or inspection, we will contact you separately.

* Delivery time may vary depending on traffic conditions, weather, and destination.
* During peak seasons (sales periods, year-end/New Year holidays, etc.), delivery may take longer.

■ Shipping Carrier
Domestic orders are delivered via Sagawa Express.

■ Delivery Date & Time Requests
We do not accept specific delivery date or time requests.

■ Gift Wrapping
We do not offer gift wrapping services.

■ Tracking Your Order
After shipment, you can track your package using the tracking number provided in the shipping confirmation email.

International Shipping

■ Estimated Delivery Time
Orders typically arrive within 5–14 days after shipment.

* Delivery time may vary depending on destination country and customs clearance.

■ Shipping Fees (By Weight)

Up to 2kg: ¥2,500
2–5kg: ¥5,000
Over 5kg: ¥10,000

* Fees are estimates and may change depending on destination and circumstances.
* Shipping methods and delivery times may vary.

* International shipments are sent via our designated carriers (e.g., EMS / UPS). Carrier selection is not available.

■ Import Duties & Taxes
International shipments may incur customs duties, import taxes, and clearance fees.

These charges are the responsibility of the buyer. Please be aware of this before placing your order.

Returned Packages

If a package is returned due to long-term absence, incorrect address, or other reasons, we will handle it at our discretion.

If you wish to have the item reshipped, please contact us.
(Additional shipping fees may apply.)

Packages may be returned for the following reasons:

• Not collected within the carrier’s holding period
• Incorrect or incomplete address
• Refusal of delivery

* If a package is returned due to refusal or long-term absence, actual shipping and handling costs may be charged.

* Whether cancellation or refund is possible after a return depends on the situation. Please contact us for details.