Legal notice

This information is provided in accordance with the Act on Specified Commercial Transactions.

Business Information

Seller
Countach Inc.

Responsible Representative
Toshiki Yagisawa

Business Address
1560-1 Homi, Fujioka-shi
Gunma 375-0035
Japan

Phone Number
+81-80-6559-8930
* Please contact us by email for inquiries.

Email Address
info@toshiki.studio

Customer Support Hours
Weekdays 10:00 – 17:00 (JST)
* Excluding weekends, public holidays, and year-end/New Year holidays

Pricing

Prices are listed on each product page and include tax.

Shipping Fees

Domestic Shipping (Japan)
Free shipping

International Shipping
Shipping fees are based on weight:

Up to 2kg: ¥2,500
2–5kg: ¥5,000
Over 5kg: ¥10,000

* Fees may vary depending on destination and circumstances.
* Import duties, taxes, and customs fees may apply for international orders. These charges are the responsibility of the buyer.

Additional Charges (Other than Product Price)

Import duties, taxes, and customs fees for international shipments.

Delivery Time

Domestic Shipping
Orders are shipped within 3 business days after confirmation.

International Shipping
Delivery typically takes 5–14 days after shipment.
* Delivery time may vary depending on destination country and customs clearance.

Payment Methods & Timing

Credit cards and other Shopify-supported payment methods are accepted.
Payment is confirmed at the time of order placement.

Return Period

Returns are accepted within 7 days of delivery only for defective, damaged, or incorrectly delivered items.
EU customers: You may return items within 14 days of receipt without providing a reason.

Refund Policy

Refunds will be processed within 10 business days after returned items are received and inspected.
* Processing time may vary depending on your card issuer or bank.

Return Shipping

Return shipping costs are the responsibility of the customer, including international returns (EU included).
* In cases of defective, damaged, or incorrect items, we will cover the return shipping costs.

Additional Notes

・Shipping carriers cannot be selected.
・We do not accept delivery date or time requests.
・Gift wrapping services are not available.